Jerrylhuff

We have taken many Carnival cruises and this was by far one of the most disappointing. We paid for the grand suite and what Was promised a garden tub amongst other things which none was provided. We ended up in a handicap room that had a door that would open with the push of a button. Having two small children this kept me up all night for fear they would push the button, walk out, when the door automatically closes to be stuck in the hallway. We asked if they could disable the door but no one ever informed us whether or not it could be done. We paid almost $4000 for this cruise and I am very disappointed in the service the food the room and all the promises that were made that were not fulfilled. We ordered strawberries in the room that were completely soggy and was told there was nothing they could do very disappointed in this cruise waiting to hear back from the cruise line will keep you posted. Before the cruise left we went to customer service requesting to get off the cruise and they said there was nothing that they can do for us if we left the cruise because you were dissatisfied. According to carnivals guarantee if the customer is not happy they will happily refund their money this was not an option for us.