May 2015 - Costa Luminosa to Europe - Northern Europe
1. They showed a misleading itinerary when I booked the cruise. It said that the ship would come back to Stockholm at 9 am the day before disembark. But in fact it arrived at 4 pm. We had planned to take that day to visit some places Stockholm but it totally didn't work. I complained to their custom service on the ship and they told me the schedule time coming back to Stockholm is 3:30 pm. They said that schedule was posted in their website. That is totally a lie.
2. Poor service. If you have meals in the buffet area, don't expect the waiters or waitress will do anything for you except just cleaning your table.
3. Their buffet lunch or dinner only opens for 2 to 2.5 hours. You won't have any food outside that window unless you pay for it.
4. The check-in process was long and lacked of instructions. They checked your passports for 4 times before entering the ship but nothing else was done. But you had to go to your room to get the ship card and needed to link your credit card to your ship card by yourself via their kiosks after onboarding.