January 2016 - Navigator of the Seas to Caribbean - Eastern
The amount of time in some ports was not ideal - for example 2 pm-10 pm in s
San Juan and having to be back on the ship by 2 pm on Labadee. We had several maintenence issues in our cabin, although once we reported them they were resolved quickly. The upgrades such as flat screen TVs and interactive systems were great-but the bedding was not as comfortable as higher class ships. Quest game had to be cancelled 2X because the ice rink floor would not close.
Embarkation was very quick - but we arrived around 10:30 am. Debarkation was not well organized. We used self service - leaving at 7:30 am, but found some of the handling of the customs lines to be poor. We were forced into a line that was also used for passengers in wheelchairs - so while the other lines around us proceeded through customs quickly - we waited while one wheelchair passenger after another skipped in front of us. We finally complained and the person directing people forward allowed us to move to another line.