January 2015 - Crown Princess to Mexico
This is my first time to take cruise. Everything was perfect except the last day when we were about to leave. We were not notified clearly where to get out of the cruise, so we walked around and up and down the ship. Finally someone told me to go to Information Desk and the service person told me the wrong floor to muster. This made us very frustrated because I needed to leave the ship to go to another place on time.
I hope in the future the crew member can give guests a small card indicating where to disembark because I saw so many people moved up and down like to find the exit.