yeahpack

yeahpack
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Joined: 03/06/2016
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Westerdam

February 2016 - Westerdam to Caribbean - Eastern

Eastern Caribbean Westerdam

Our first cruise with Holland America.

The ship catered to the 800 group of guests and forgot about the rest of the passangers. We had issues with our inability to eat dinner in the main dining room after 6:30 pm with our anytime dining plan. WHAT?? No "before sailing" help from Holland America. We had to deal with it when on the ship. The ship allowed the 800 guests to reserve the dining room for 800 at 8:00 pm in the main dining room, every night. Not a good business model to forget the other 1,000 guests' needs/enjoyment. Many had to alter their plans because of this. There were no lectures or shows from the theater during the day as this 800 group used the theater every day. No Zumba classes offered! No information sessions about the island we were to visit next. Few lectures offered. No ability to make a small salad at the Lido. Ship needs to be updated and refurbished.

 

Positive: Rooms were kept clean and great service from our steward.

Food was mostly quite good. Deck was great for walking. The "Holland America 5K for Cancer" was awesome plan. We joined that. Weather treated us well!

Sailed as planned, on time arrivals, etc...

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