December 2015 - 4 Night Western Caribbean (Tampa Roundtrip) Cruise on Brilliance of the Seas
WHAT WENT WRONG
Christmas day, 12:25 pm (approx) we, my wife MaryAnn, age 84 and I, 85, entered the Windjmammer from the aft opendeck. The doors were propped open, not in the automatic open mode. There were fans on the floor blowing across the floor supposedly to dry the wet floor tiles. As we passed the first food station MaryAnn slipped and fell flat on her face like a dead body would fall. Her nose bled and was red, her front teeth mashed her inner top lip. The crew members in the area quickly called for the nurse and she called for a wheel chair. They then closed all the open doors. She was taken to the infirmary and her head was x rayed, There were no broken bones. Never once did anybody apologise or offer compensation. From then on she was sore all over and black and blue. She found it harder to maneuver on the ship.
The food should be brought up to a higher standard in the Dining Room.
Otherwise the crew was very polite, friendly and attentive. Our waiter Parm' and helper were excellent. (table 300).