September 2016 - Norwegian Breakaway to Bermuda
This was my 10th cruise, 9th with NCL. The Breakaway is a truly amazing ship and the staff on the ship were professional as usual. The 678 Waterfront area of the ship was breathtaking. The amount of places to eat was overwhelming, in a good way. Bermuda was also fantastic, as usual (this was my 5th time cruising there). However, for the first time ever, I have a complaint about a cruise. The lack of enforcement regarding smoking on the Breakaway was completely unacceptable. There are several designated smoking areas on the ship that I identified immediately upon embarking the ship so I can avoid those areas as I was traveling with my one year old son. The entire cruise I observed passengers smoking all over the sun deck, including at the bars, in the pool areas, and even next to the kids splash area. I called the customer service desk numerous times to report these violations. They thanked me for reporting the violation and stated they would immediately send security to investigate. I never once observed a security member address the issue. Other than this issue, my cruise was flawless. The smoking issue is the only reason I gave the cruise 4 stars. I thought it was such a great trip it didn't deserve less than that.