June 2015 - Carnival Victory to Caribbean - Western
This was our second rm that we booked. The following statement is for rm 1023. We enjoyed our cruise for the exception of we paid for a Premium balcony and only got a standard balcony. We booked through Katie Morningstar and have the e-mail she sent us regarding our Premium balcony and paid for one. When we got on the cruise our cabin was a standard balcony. I called Katie from the cruise ship but she never responded. Even when we returned from the cruise she did not contact us. I had to contact her. She said she had to talk to her supervisor but she never got back to me. So I contacted her supervisor Elizabeth Murphy and she said she can not find out what a std balcony cost for that cruise being that it already sailed to see what the difference was. So she offered me $100 off of my next cruise with them. Not acceptable. She told me to fill out this review. We have cruised before with Cruises only and have recommended them to people. I would like a response.