wmlvine

wmlvine
Purser

Joined: 02/03/2016
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wmlvine's Past Cruises

Norwegian Dawn

January 2016 - Norwegian Dawn to Caribbean - Western

Problems we encountered on our cruise last week

This was our first cruise and all in all we really enjoyed the experience.  However, the managing staff was not very responsive when we had issues and treated us horribly.  First we had a problem with our luggage. 3 out of 4 bags were brought to our room.  When we finally found our 4th bag in a room full of baggage the bag tag was missing along with $500 cash that was missing out of it.  Nothing was done about it. The staff acted like they did not care and they were very rude about it.  Secondly, they kept cutting off our charge account, and charging us for charges that we had never made. Those were never fixed. When coming back to our room the second to last night we found our door left open after we had left it closed and a dress was missing. Again nothing was done and the staff acted like they didn't care. We spoke with Anna Marie several times and she was very rude and unhelpful.  We were never compensated for anything.  All they ever did was send a bottle of wine and some chocolate covered strawberries to our room.  Where we asked to speak to the cruise director Anna Marie denied that request. We had planned on coming home and booking again with the kids, but we see us taking many more cruises in the future, because we loved the experience. If there is anything you could do to help us out in fixing the problems we had please let me know 

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wmlvine's Tips

Norwegian Dawn Norwegian Dawn - The managing staff was not very nice about the problems we encountered. They acted like they did not care and did nothing about our problems. When we asked to speak to the cruise manager our request was denied by Anna Marie. We had money stolen out of our luggage and a dress stolen out of our room

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received a helpful vote on their Norwegian Dawn cruise review - Problems we encountered on our cruise last week

received a helpful vote on their Norwegian Dawn cruise review - Problems we encountered on our cruise last week

reviewed their Caribbean - Western cruise on Norwegian Dawn and gave it 3 stars!

added Jan 24, 2016 cruise on Norwegian Dawn to their profile.

shared a quick tip for Norwegian Dawn"The managing staff was not very nice about the problems we encountered. They acted like they did not care and did nothing about our problems. When we asked to speak to the cruise manager our request was denied by Anna Marie. We had money stolen out of our luggage and a dress stolen out of our room"