wllmr

wllmr
Purser

Joined: 03/25/2015
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4
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wllmr's Past Cruises

Allure of the Seas

March 2015 - Allure of the Seas to Caribbean - Eastern

Don't go to customer service for help

All of my entertainment reservations were lost due to some type of computer problem as no cause of mine. I was told by customer service in Miami that when I got on board they would take care of it. Then when I got on board, they said there was no way to reschedule my lost reservations. I was pissed. I then went to the assistant cruise director and explained my problem she was reluctant but said that she would call my room and leave a message to tell me when to call when she would be in her office and call her back. She never called. Would I ever sail on Royal again, I don't think so.

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wllmr's Tips

Allure of the Seas Allure of the Seas - Make sure you do your home work first because the onboard staff could care less

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received a helpful vote on their Allure of the Seas cruise review - Don't go to customer service for help

received a helpful vote on their Allure of the Seas cruise review - Don't go to customer service for help

received a helpful vote on their Allure of the Seas cruise review - Don't go to customer service for help

received a helpful vote on their Allure of the Seas cruise review - Don't go to customer service for help

added Mar 15, 2015 cruise on Allure of the Seas to their profile.

shared a quick tip for Allure of the Seas"Make sure you do your home work first because the onboard staff could care less"

reviewed their Caribbean - Eastern cruise on Allure of the Seas and gave it 4 stars!