March 2015 - 7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip) Cruise on Allure of the Seas
Don't go to customer service for help
All of my entertainment reservations were lost due to some type of computer problem as no cause of mine. I was told by customer service in Miami that when I got on board they would take care of it. Then when I got on board, they said there was no way to reschedule my lost reservations. I was pissed. I then went to the assistant cruise director and explained my problem she was reluctant but said that she would call my room and leave a message to tell me when to call when she would be in her office and call her back. She never called. Would I ever sail on Royal again, I don't think so.