wisemandawn

wisemandawn
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Joined: 11/30/2014
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wisemandawn's Past Cruises

Norwegian Spirit

November 2014 - Norwegian Spirit to Europe - Mediterranean

Norwegian cruise was lacking

There was a lot about this cruise to recommend it. Primarily from a customer service point. As this was a birthday cruise for myself the hotel director Tony found out about it and went out of his way to make it special. He understood customer service and managed his employees with a graceful touch. Unfortunately the food on this cruise is terrible. I am someone who does not generally care about the food and I found it severly lacking. As someone with Celiac disease I found my options non existent. The staff was very poorly educated about how to handle this and they were not willing to special order anything. I had to preorder my meals in the dining room the day before. As I am on vacation I do not want a schedule of any kind.  The entertainment was definitely geared towards an older crowd. There was not that much to do especially on sea days.  There was a new bartender, Johann who was excellent. He went far beyond in his quest for customer service. He cultivated a strong following but apparently this was a problem with the existing staff and then they made it the customer problem by not waiting on you. Extremely unprofessional. The itinerary was good but everyone was surprised with an extra sea day right at the beginning. We left port in Venice at 1:00 am and it showed that day and the next one a sea day. Somehow everyone didn't know we left port at 1:00 am and were at sea 2 more full days.this was key as well because it put us in Rome on a Sunday, which means a lot of the Vatican, etc... Is closed.  I have done several cruises with Royal Carribean and feel they do a better job in the same area. If not for Tony and Johann's excellent customer service I would be left with an overall bad review

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wisemandawn's Tips

Naples, Italy - jumping off point for other places. Took a water ferry to Capri. In November they don't run to Poiistana
Mykonos, Greece - beautiful as expected but in November ig is closed down with nothing to do
Barcelona, Spain - barcelona is just an interesting place with so many different things to do

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received a helpful vote on their Norwegian Spirit cruise review - Norwegian cruise was lacking

received a helpful vote on their Norwegian Spirit cruise review - Norwegian cruise was lacking

received a helpful vote on their Norwegian Spirit cruise review - Norwegian cruise was lacking

reviewed their Europe - Mediterranean cruise on Norwegian Spirit and gave it 3 stars!

added Nov 14, 2014 cruise on Norwegian Spirit to their profile.