March 2016 - 7 Night Eastern Caribbean (Miami Roundtrip) Cruise on MSC Divina
First of all I want to say Thank you and Job well done. My sister and I got off of the Divina last Saturday, after enjoying an amazing 7 days as members of the Yacht Club. WOW! From the moment we arrived at the port, until the last moment on the ship, we were pampered, spoiled and treated like royalty. We had a blast. There are so many people that helped make our cruise unforgettable and I am sure I will miss some of them, but I am going to try and list as many as I can remember. Here goes….
Our butler, Louise Jean Franco or just Franco, as we lovingly called him, was sooooo amazing. He took incredible care of us and made us feel special. He was so friendly and helpful and we enjoyed getting to know him and his assistant, Elysee. Our cabin was immaculate and they seemed to know what we needed before we even asked them! No matter what we asked of them or when we asked it, they were both always smiling and striving to make our cruise extra memorable! We are hopeful that we can sail on the Divina again before their contracts end. We felt very lucky to have gotten them as our team.
The staff of the Top Sail. What a class act everyone is. The butlers all look so incredible in their “uniforms” and the white glove service is top notch. Our favorite bartenders are Errol Mattis aka Alex and Remson D’Costa. They always greeted us by name and went out of their way to make sure we had whatever we wanted. It was so fun to see their smiling faces and laugh with them. They were always in a good mood and made us smile. Not to mention they also fixed fabulous cocktails! All of the staff in the Top Sail lounge was smiling, helpful and fun. It was so much fun to be treated like royalty, even if just for a week!!
The VIP concierge staff, Anna Varriale and Poririo Sarita, were extrordinary. Anna had to help us with several minor issues and she was always so sweet and eager to please. It seemed as if nothing we asked of her was too much or a bother. Porfirio also jumped in to help us with our Voyagers’ club cards and a library book when it was time to relax. It was amazing to have “our own” personal concierge service and never have to wait in line. They are really great ambassadors to the Yacht Club experience.
The casino staff was EXCELLENT. They made the tables so much fun and their smiles were contagious. Needless to say, we didn’t always win but we always had fun. That is a true test of a good casino staff. If they can make people enjoy losing money, what more could you ask for!!! There are a few dealers that we would like to mention because we always enjoyed sitting at their tables. They are Sumiti Thapa D, Richie Vila Jacinto, Lucklyn Thalabanan, Irene Bina and Alona Tynsynova. Also, Tymur Tursunov, one of the pit bosses was very friendly and helpful. He too had a great smile and was very welcoming. It was so much fun to go into the casino and feel like you knew everyone and everyone was smiling. Anthony R. Pereira, one of the bar staff was so much fun. He took good care of us whenever anyone at our tables wanted to buy a drink and he would always say “Hi” when he saw us in the casino.
Your shows were wonderful, especially The Voices and The Michael Jackson show. The three singers from the voices were phenomenal and I couldn’t get enough of their songs. I was so impressed. We also got to see one of the singers doing the show tunes, on the last night, in La Luna and he was excellent. His voice was so clear and beautiful. Wish he had a CD, I would have bought it on the spot!!
So, as you can see we were definitely impressed with the Divina and MSC. This was our first experience on MSC but it definitely won’t be our last. I have already sent emails to my clients to let them know about our incredible experience and my sister has at least 5 cabins sailing in the near future. It will be our pleasure to sell MSC now that we know what our clients can expect. Please let the staff of the Divina know how much we appreciated everything they did for us and that we think they are TERRIFIC! Hope to see them all again SOON!!