July 2016 - Harmony of the Seas to Europe - Western Mediterranean
The ship is beautiful and we had a wonderful time. That being said, this was our 4th cruise in three years and we have noticed a decline in some aspects of our experiences. We had three rooms between the six of us. We had a wonderful room attendant, Bernadette from Jamaica. She was truly a joy! Our son and fiance also had a very nice attendant, but our other sons never met or saw their attendant during the entire stay. Definitely not what we are used to. Something that was new to us was the lack of poolside drink waiters. We weren't given receipts to sign this time and therefore there was nowhere to give them additional tips. I think that the lack of extra gratuities made for longer waits on ordering drinks and receiving them. What was the biggest minus I would give would be the fact that we only ordered the drink packages because my husband and I enjoy having our pina coladas and strawberry daiquiris by the pool. We got on the ship on Sunday and by Monday evening they were out of pina colada, strawberry daiquiri, and mango daiquiri mix everywhere on the ship except the schooner bar. They kept assuring us that they would have some by Thursday in Rome(2/3 of the way thru our cruise) because all of the children on board had drained their stock in a day and a half. I would think that the Beverage manager of the ship, would know how many children would be on board and would, from experience, know that children with drink packages would drink virgin frozen drinks. That was our biggest complaint because the drink package was a lot of money and did not afford us the drinks we enjoy. We have also noticed a lesser selection of items in the Windjammer. The kids usually like eating there, but were actually getting food at the other food locations on the ship this time.
We decided to try my time dining this time, we were glad we did. The service was great when we had Fabian from India as our waiter and it was just ok with the others we had. We noticed that service was a bit slower all around the ship this time, compared to our trip on the Oasis this past January, perhaps since it's a new ship they haven't all gotten into the groove yet.
All in all, even with these minor inconveniences, we had a wonderful time and took some wonderful tours. It was definitely a whirlwind trip with so many things to see in very little time.