vandewyngard

vandewyngard
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Joined: 04/22/2015
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vandewyngard's Past Cruises

Navigator of the Seas

April 2015 - Navigator of the Seas to Caribbean - Western

Poor maintenance response

I was assigned to a cabin where the bathroom toilet was not operating correctly.  Some time the toilet did not flash, or there was no water, and others it overflow into the floor.  Each time maintenance fix it they did not clean it nor the floor.  i was moved to a different cabin and the issue with the toilet continued, I complained but did not asked for a different room as i expected they all were having issues in other rooms

The other bad experience I had in the cabin was the television, in both cabin was the same.  The TV remote did not operate properly, when the TV was off for extended period of time the remote did not turned the TV on.  At night when I was in bed and tried to turn it off, it did not work, I had to get up and turn it off from the back of the TV.  Maintenance and other personnel tried to fix the problem but never got solved.  This happened on both cabins I was in.  In addition, the guests at my dinner table had the same problem.

I had appointments that were not respected.  There were other issues which I reported and I also provided the solution like how to do the cleaning of the dining room table and chairs, placing limonite or flavor water of some sort by the 24-hor café, however they did not take action to have water by the pool, this was uncomfortable as the dining room with liquids at times it was closed

 

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vandewyngard's Tips

Falmouth, Jamaica - Stores not ready and prepared for 4-ships that were there. Services were slow in addition to be overprice
Cozumel, Mexico - Had to take a taxi to go to the good part of town/downtown

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