September 2016 - Carnival Sensation to Caribbean - Eastern
The only great part of the cruise was receiving cookies, free drinks and a bottle of wine from the Carnival Casino. The food wasn't great. I had an incident where I had to send my steak back three times. So I lost faith in the food. I've been on other Carnival ships and the food was excellent. Also, we had sign up for early boarding. Due to the Sensation picking up refuges, the boarding was extremely backed up. Customer Service was horrible through this process. We had to find food at the port which was a distance on 09/17/16. The trip to Carnival's island should have been avoided. In my opinion, it was a waste of time. We could've spent more time in Nassau or Grand Turks. In reference to housekeeping, we had to keep asking for face/bath towels. The two (2) bright spots of the trip was the service from Ramona from Romania and our head waiter for dinner (Sarge).
Due to the service, I wouldn't recommend this trip sailing from Miami. The experience wasn't great! I feel that I should be given a refund. We had applied for special services to debark from the ship due to my knee surgery. In order to avoid missing our limo we had to join everyone else and the process through customs was slow.
I'm not a happy camper. I'll probably report this trip to the "Better Bureau" or directly to your corporate office.