ubazame

ubazame
Purser

Joined: 04/01/2015
3
Cruises
2
Reviews
8
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About ubazame



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ubazame's Past Cruises

Star Pride

July 2017 - Star Pride to Europe - Northern Europe

Windstar Pride - Cruise Ship from Hell

This was the worst cruise experience ever. My husband and I will never take a Windstar cruise again. We love cruises because of the great food, the onboard experiences and the scenic locations we travel to. We expect an occasional excursion to be cancelled, an occasional meal not the be to our liking, etc. We even expect the occasional rude ship employee. But for bad food or no food, rudeness, and cancelled activities to be the norm on the ship? This is just not acceptable. We took this cruise because we wanted to cruise around Iceland and this was the only ship we found doing this itinerary. Big mistake. In the future we will stick to the larger dependable cruise lines.

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Norwegian Star

March 2015 - Norwegian Star to Mexico

NCL doesn't seem to care anymore

Having cruised on NCL many times before and having been extremely happy with their ships, I was honestly shocked by this cruise experience.  I had been on this Mexican Riviera NCL cruise 3 times before and love the itinerary, but I won't do this one again. It was a bad omen on boarding when the lines to check in got confused and we had to wait extra time for that, and then our key cards didn't work and we had to wait in line for customer service with a lot of other people whose key cards didn't work.  Our room steward would forget to give us ice so we had to get our own, but the most annoying thing was one night around 11 pm while we were relaxing in bed, he came to our door and insisted that he had to change out all our pillows!  He would not take no for an answer and we had to get up and exchange all our pillows - it was just weird and very intrusive. The closest elevators to our stateroom only worked half the time - they worked a little better after they were closed for repair half a day but there was always one that wouldn't stop at our floor!  NCL has specialty restaurants that they advertise continually in a daily newsletter and on computer screens around the ship - but unfortunately they were completely booked (except for Chinese and Sushi Bar) for the entire cruise so we were only taunted by their presence.  When I asked if there was any chance of getting in, I was told "No, the smart people booked reservations online before the cruise."  They had nice flat screen TVs in the rooms and they had 2 movie channels showing some good movies, but when we tried to watch one, it wasn't there - and when we asked about it, we were told "It tells you right at the top of the schedule that it is subject to change without notice."  Then there was the NCL Rewards Party we were invited to:  We showed up, something else was happening in the room, so we went to the Rewards director to ask about it.  We were told it had been rescheduled for the night before and everyone had been sent a notice.  When we said we never got a notice, we were told "Yes you did, look in your papers and I'm sure you'll find it there!"  And he turned away. Really? The list of problems we encountered was endless - from the NCL ship app that did not work, to the cancelled exercise classes (the 24 year old instructor "hurt his back" and had to take a few days off), to the insane waiting in line to get off the ship at Cabo (why didn't they just call one group at a time? - that is the purpose of having the different groups to begin with).  But the sad thing was that no one would apologize for any problem - no one seemed to care. Most of the crew seemed unhappy and most of the smiles where we saw them were totally forced.  The only really good memory I have on that ship was when the sushi chef came over to me when he saw that the server could not understand what I was asking for (Soft shell crab - not a roll, just by itself).  He smiled and said "Fried OK?" and immediately prepared me the most deliciously spiced fried crab ever!  He prepared excellent sushi, sashimi, and nigiri consistently - we ate there 3 nights. That's the way cruising is supposed to be - only you are supposed to find that service more places than just the sushi bar.

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ubazame's Tips

Reykjavik, Iceland - Wish we would have just stayed in Reykjavik and never gotten on the boat! There is so much to do there.
Seydisfjordur, Iceland - Would have like to have stayed longer in this town - we arrived at night and the small town closed down within hours of our arrival. Stayed overnight in the port and only had a few hours in the morning before we left, no time to do anything.
Akureyri, Iceland - Enjoyed walking around Akureyri and went on an excellent horse ride excursion after our prebooked excursion - flight to the Arctic Circle - was delayed for two hours and then cancelled because of weather.. Windstar said this hardly ever happens but the tour rep says it happens all the time.
Heimaey, Westman Islands, Iceland - Walked the mountain of lava which was created when the volcano eruption buried half the town. It was pouring rain and wind gusts of 40 mph so our shore excursion was cancelled. Given how often there is bad weather here, I'm surprised they didn't have some extra options for shore excursions - like more bus rides so you could sightsee and stay dry! They had one bus excursion (totally prebooked) - everything else involved getting soaking wet or was cancelled.
Isafjordur, Iceland - Booked a super jeep ride in town. Just us and another couple and it was half the price of the Windstar excursions. The driver/tour guide was great and told us a lot about the area as we rode to the top of the Westfjords mountains which had amazing views. He also took us to see the ski resort, which is the lowest altitude ski resort in the world!
Grundarfjordur, Iceland - Walked around town and just for fun asked about a Windstar excursion which had been cancelled as we wondered why. They said the tour had been double booked so the Windstar booking was cancelled. That was a shame because this is a very very small town with really nothing but one coffee shop.
Star Pride Star Pride - If you hit a storm, prepare for the amusement park ride of your life! We had a rocking and rolling, dresser drawers opening and closing, hold on to something if you need to get up and walk anywhere night! Also Windstar insists on calling its ships "yachts" but seriously the Star Pride is just a small cruise ship.
Puerto Vallarta, Mexico - Gallerias/Liverpool Mall - walking distance from your ship - and my favorite mall in the world. Not huge but open and bright with great shopping and comfortable places to relax and enjoy free internet.
Norwegian Star Norwegian Star - The Norwegian Star is one of the older smaller NCL ships and doesn't offer as much to do as the newer larger ones, like the Epic and the Breakaway.

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received a helpful vote on their Norwegian Star cruise review - NCL doesn't seem to care anymore

shared a quick tip for Star Pride"If you hit a storm, prepare for the amusement park ride of your life! We had a rocking and rolling, dresser drawers opening and closing, hold on to something if you need to get up and walk anywhere night!

Also Windstar insists on calling its ships "yachts" but seriously the Star Pride is just a small cruise ship."

added Jul 17, 2017 cruise on Star Pride to their profile.

reviewed their Europe - Northern Europe cruise on Star Pride and gave it 2.7 stars!

was the FIRST member to check in for the roll call for Jul 17, 2017 cruise on Star Pride!

received a helpful vote on their Norwegian Star cruise review - NCL doesn't seem to care anymore

received a helpful vote on their Norwegian Star cruise review - NCL doesn't seem to care anymore

received a helpful vote on their Norwegian Star cruise review - NCL doesn't seem to care anymore

received a helpful vote on their Norwegian Star cruise review - NCL doesn't seem to care anymore

received a helpful vote on their Norwegian Star cruise review - NCL doesn't seem to care anymore