torichan2

torichan2
Purser

Joined: 12/29/2015
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torichan2's Past Cruises

Adventure of the Seas

December 2015 - Adventure of the Seas to Caribbean - Southern

Great cruise; bad follow-up

For the cruise itself, I was very pleased with the experience. There were lots of activities, the food was great, and the ports we visited were amazing. I felt feeling great. The next day, however, I noticed a charge on my credit card. I had settled my balance with cash, so I immediately called RC to find out what was going on. The customer service rep. assured me it was simply a hold on my account because that had been the credit card on file. He told me to wait a few days and the hold would drop. I waited a week and still saw the charge. I called my bank and they confirmed it was a sales transaction, not a hold. Now I have had to file a dispute over the charge. Such an unfortunate ending to an otherwise great experience.

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torichan2's Tips

Adventure of the Seas Adventure of the Seas - If you put a credit card on file, but then decide to settle your account with case, make sure they don't try to still charge your credit card.

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received a helpful vote on their Adventure of the Seas cruise review - Great cruise; bad follow-up

received a helpful vote on their Adventure of the Seas cruise review - Great cruise; bad follow-up

added Dec 12, 2015 cruise on Adventure of the Seas to their profile.

reviewed their Caribbean - Southern cruise on Adventure of the Seas and gave it 4 stars!

shared a quick tip for Adventure of the Seas"If you put a credit card on file, but then decide to settle your account with case, make sure they don't try to still charge your credit card."