tlrrcr

tlrrcr
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Joined: 11/09/2013
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tlrrcr's Past Cruises

Navigator of the Seas

October 2013 - Navigator of the Seas to Europe - Mediterranean

Royal Caribbean needs to upgrade and retrain their staff

I sailed with RC years ago and had the best experience. I looked forward to a repeat performance and was appalled by the substandard treatment we received. A friend fell in the dining room and the staff just stood and either watched or kept working-no help was offered. On a formal dress night in the dining room, my spinach was full of sand and sent back to the kitchen to be replaced by broccoli as the chef discovered that the spinach was defintely all sandy. Several times I requested items from different staff (easy requests) but the staff appeared to be put out by my requests (i.e. my husband and I wanted to eat alone for breakfast and were brusquely informed to sit in the chair until we could be accommodated. We waited 5-10 minutes and then were seated at a dirty table with stains and hair on the tablecloth.). At breakfast one morning in the dining room, we were not treated to coffee refills or the bakery tray in 45 minutes. Finally, we found our server and made these requests. People seated after us at another table, received their food and finished their food before ours came. These were just a few of our experiences. Many of the staff were great but it seems that a lot of them could use a course in how to treat passengers and make their experience a positive one.

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tlrrcr's Tips

Navigator of the Seas Navigator of the Seas - Do your walks in the late evening as it seems no one else is on the deck and you can walk without being hindered at a brisk pace.

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received a helpful vote on their Navigator of the Seas cruise review - Royal Caribbean needs to upgrade and retrain their staff

received a helpful vote on their Navigator of the Seas cruise review - Royal Caribbean needs to upgrade and retrain their staff

received a helpful vote on their Navigator of the Seas cruise review - Royal Caribbean needs to upgrade and retrain their staff

received a helpful vote on their Navigator of the Seas cruise review - Royal Caribbean needs to upgrade and retrain their staff

reviewed their Europe - Mediterranean cruise on Navigator of the Seas and gave it 2 stars!

shared a quick tip for Navigator of the Seas"Do your walks in the late evening as it seems no one else is on the deck and you can walk without being hindered at a brisk pace."

added Oct 27, 2013 cruise on Navigator of the Seas to their profile.