December 2015 - Independence of the Seas to Caribbean - Western
When I booked my cruise through Cheap Cruises I requested a table for 4 for dinning room seating, they did not pass this information on to Royal Caribbean, we had to straighten it out on the ship. Also the agent with Cheap Cruises asked if there were birthday or anniversary celebrations, I stated 1 birthday and 1 anniversary. She said she would set up for us to received cakes for each occasion. The agent even picked the best nights to have the cake, on sea days which were the 15th and 18th. Again they did not forward this information onto Royal Caribbean. I had to ask where my brother in laws birthday cake was on the 15th, in front of him and ask again for my anniversary cake on the 18th. We were told by Royal Caribbean these requests were not in their system but they quickly fixed it. I will rethink booking through Cheap Cruises next time. But Royal Caribbean stepped up and made the corrections.