September 2014 - Norwegian Epic to Europe - Western Mediterranean
Too big. Haven was nice but benefits not explained well. Concierge was the best. David Contreras. Day house keeping was great. Night not so, as when they were called to advise how to use the hot tub in our room things went from nothing to horrible as the butler starting pushing buttons when the vents weren't covered and water went everywhere including drenching me and the butler from head to foot. After he left and another came in I spent an hour wringing towels into the shower. This was not reported to the concierge until we reported it. They gave us a $400 credit and we were satisfied. In addition, we bought a premier dining package not knowing Haven guest had free meals at their select restaurant. That would have saved $238. As for rating the speciality restaurants, the Brazilian, Cagneys Steak house and the French were good. The Kubuki restaurant was too small, waiters could barely get by, the artiste was passable but not superior and the food was overcooked and very chewy which calamari and lobster should not be. Finally as mentioned earlier Alix Myers did well putting the package together but once the payments were received seemingly lost interest. I know she went out on disability after being struck by lightning thru the phone and recommended a karen LaRue for followup but we received no benefit from that referral.