May 2016 - 9 Night Bermuda Carnival Journeys (Miami Roundtrip) Cruise on Carnival Splendor
The ship is beautiful. food good. dining entertaining. lot of dance music. spa was nice but now you have to pay for the steam room on a different level and you had to walk thru a gym full of men to get to womens spa area.lots of excursions but getting pricey now. exceptional room service and the ship was spotlessly clean. very organized boarding and unboarding of passengers.
overall it was a great trip but on the last day my luggage was stolen. We boarded a bus to tour Miami and my luggage was placed under the bus in a secure area. The tour guide moved it without our knowledge or permission and when we (Hubby) called Carnival they gave us a complaint number but never called us back. They said they don't cover 3rd party issues but I booked this tour as an excursion on the ship. I've called the Carnival twice and there has been no response at all. At this point I all I can hope for is a credit on my next cruise as I am 3 cruise days away from becoming a platinum customer. This was my 10th or 11th cruise with Carnival but I no longer trust booking excursions thru the ships excursion services. I'm still waiting for a response. My stuff was only worth maybe $300. Yes, I would recommend this cruise line again.