November 2015 - Navigator of the Seas to Caribbean - Eastern
The start of the cruise was a nightmare. We had to wait outside the terminal in the sun for 1.5 hours, then they finally allowed us to enter the terminal whereupon we had to wait for another hour. We finally got onto the ship, but didn't get our luggage until 10PM. When we opened it we discovered that it was wet! It looked like it had been left lying in a muddy puddle! We went to the guest services to complain and they finally agreed to wash them for us. It was supposed to take less than one day but it took three days and when the clothes came back they were still dirty and still a little bit wet. I think that all they did was hang them up to air dry, not actually wash and dry them. By this time we were furious (no clothes to wear on the cruise) and complained again. This time they did wash them (in one day). They told us it was not their fault, that the port facility had a power failure that caused all of the delays and left the suitcases outside a rain storm, but that doesn't account for the fact that the clothes weren't cleaned the first time as promised, and it took four days to get them cleaned. In the end they gave us a 20% off coupon toward another cruise and a couples massage. The cruise itself was great. The ship was the most beautiful we have been on during a total of 16 cruises with three companies. They really didn't hold back when designing and decorating this ship. The attractions (Flow Rider, ice show, climbing wall, pools and hot tubs) were great. The food was excellent. The waiter service at our table was superb (second to none). They treated us like kings. Unlike the embarkation, the debarkation was very efficient. Despite all the problems, it was a great cruise.