January 2017 - Norwegian Jewel to Panama Canal, Central America
We stayed in a Penthouse suite and it smelled of smoke all the time. The crew said it was because the our air vent was by the smoking lounge and if the smokers got too close to the vent, it sent smoke down to our room!!! The smoke smell would wake me in the morning hours it was so strong!!! I have written Norwegian twice and called them and they still have not replied and it has been over 15 days! I don't understand how as customers we have to pay on time but they do not have to reply to our problems in a timely manner!!!!