November 2014 - Oasis of the Seas to Caribbean - Western
This was one of the poorest cruises I have ever been on
Wheel chairs not available upon arrival even though I checked several times to make sure they were ordered and confirmed Told us to walk to area for wheel chair wait. This was quite a distance to walk. Family members had a very difficult time getting to this area with no one offering from the cruise line to help us. Check in difficult Credit cards mixed up Rushed Rushed and Rushed Family not able to stay together which made it difficult for me to monitor 9 people especially for those who needed assistance.
Rooms that were suppose to be connected were not.
Rooms were far apart
Room steward for one disable family member less than understanding and helpful
Food was mediocre at best compared to other cruises Dining room had to keep asking for wine
steward and drink waiter. Menu limited Additional charge for some items in dining room This was never mentioned at any time during my time of trip arrangements
Could not make some of the shows as they were already fully booked especially the comedy shows
Were able to make rest of shows by standing in a line No provisions or exemptions for wheel chair
Experience getting off ship worse than getting on. Again would not let family stay together
Consequently some of luggage was left behind as there was no one to assist those with disabilities find luggage Had to wait an extra two hours to get luggage that was left behind Most of the difficulty was caused by the rushing and impatience to wait so family could remain together. There were only two adults who could help all other members of this party were either minors or someone with a difficlty