June 2016 - Freedom of the Seas to Caribbean - Western
Been able to cruise with our family for a special occasion. The head waiter, cabin steward, assistant server and server was excellent, we sat at table 313. We have been on this cruise ship twice before and felt this time that the overall service on this ship was lacking this cruise. It seemed that they had less personnel to take care of the large crowd that was on board. Up on the windjammer it was very hard to find seats for 6 together and the variety of food was lacking unless you liked Asian. The taco station was very crowded and very small. I had an issue with my IBS and the doctor on staff did not seem familiar with this, she just wanted to confirm to to my quarters not understanding my IBS issue. I was supposed to be reimbursed for the day I was in my cabin but as of this date have not seen anything. Previous cruises we have rated this ship with 5 stars but we could not do it this time. Quality seemed to be lacking.