November 2015 - 5 Night Western Caribbean (Tampa Roundtrip) Cruise on Brilliance of the Seas
Service Great, Accomidations below RCCL standard.
As expected, service on RCCL Was great; however our expectations were vastly deflated with our cabin. The mattresses in room 7572 were absolutely HORRIBLE! Dilapidated and badly worn mattresses and pads made our sleep a awful. The cabin attendant and manager tried to fix it, but you can't fix a broken mattress. When they remodeled the ship, they needed to provide new mattresses as well. Poor showing relative to room accommodation. 5 nights of pain.
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