February 2015 - 4 Night Bahamas (Port Canaveral Roundtrip) Cruise on Enchantment of the Seas
Missed the ship in Cap Canaveral by 30 minutes (snowstorm in Toronto)
We flew to Nassau the next day and booked a room We later found out that the ship was in Nassau but no one contacted us. We could have boarded the 2 nd day. At the pier 3rd day we waited ( crew was practicing a drill) When we finally did get on our luggage was inspected one article at a time (IN THE LINE WHERE THE PASSENGERS GO ON AND OFF FOR THE EXCURSIONS and IN FRONT OF THE ELEVATORS). We were embarrassed, frustrated and tired.There was also an incident concerning my daughter's meds for whi9ch I will file another official complaint. Finally in the cabin ther were wet toels in bathroom and no soap, lotion .Someone had been using our cabin before we arrived.
Lunch was to start at 11:30 but wAS BROUGHT OUT AT 12:10. Dinner was the greatest disappointment (horrible food) No snacks the next day at the Café...