January 2017 - Carnival Elation to Caribbean - Bahamas
The cabin was extremely dirty ! Our dresser draws were so filthy my wife had to take a wash cloth and remove the filth from every draw before putting our clothes in. The safe in the clothes closet didn't work and an employee had to come and fix it. The clothes closet doors didn't line up to close and would swing open at times. The bathroom had Hair and crud in the shower soap dish and the sink wouldn't drain. a crew member removed the soap dish and a new one was installed and they worked unclogging the sink. Two days before we boarded I called CCL to find out if a hairblower was in the room and was told yes. This way my wife didn't have to pack one. There was none in the room ! Had to run around and get an attendant to find one after I called the desk. The person I spoke too wouldn't let me finish a sentence. There were screws sticking out of the closet from a half ass repair that was previously done and the windows were so filthy it was difficult to see out.
In the dinning room the food was always served cold ! We found that several of the staff had attitude problems. At times the staff was not coordinated and this caused problems with serving us. The buffet was worse; scrambled eggs, oatmeal, waffles were cold for breakfast and the coffee was like mud ! Just to drink a few sips I had to add six sugar packets and four of the mini half and half containers just to try and make it drinkable. I had a banana and the inside of it was black and green like it had a fungus. Bacon was raw and dripped grease. During all meals in the buffet there was never enough employees to clean the tables and when they wiped down tables their cloths left a greasy coating on the tables. Lunch and dinner was the same, cold burgers, minimal selection of food,
undercooked, etc. At the buffett I scooped a portion of beans (looked like navy beans) and when I put a forkful in my mouth I bit down and had to spit them out. They were never cooked ! They were as raw as could be ! My wife tried them and she almost broke a tooth ! We never had such horrilble food on a cruise before.
On cruises I like to use the hot tubs because of orthopedic problems. Sadly I spent very little time using them. Because the pool was chilly young kids took over the hot tubs and were jumping in them with masks and snorkels. Myself and other adults complained to staff around the pool area and they did nothing. I went to the front desk and complained and was told to use the hot tub in the back of the ship. All hot tubs had a sign posted that said children under the age of twelve must be accompanied by an adult ! No crewmember would enforce the rule.
This cruise was for my wife's birthday and we were given a card for a free photo. This turned out to be a horrible endeavor. We found a photo we liked, but were told we could not get it because it was not considered a "fun shot". The next da we went to Half Moon Cay; Carnival's private island a photo was taken of us and we specifically asked the photographer if this was considered a "fun shot". He replied yes ! That evening when we picked the photo off the board and presented the free photo card to the clerk he said the photo was not a "fun shot". This caused us undue aggravation and my wife demanded to speak to a manager. He was from India and arrogant to my wife. For twenty minutes he said we would have to pay for the photo. He finally said they would give us a copy of the photo without the banner and to pickit up at 10:45pm. We went through all sorts of garbage with the photo people and should never of happened. They had no respect for us as the customer. We came back at 10:45pm and picked up the photo. It turned out to be the same photo that they could of given us earlier without the hassle.
Just a note about the safety drill. It was the most unprofessional safety drill that I ever particpated in. I will write the US Coast Guard because lives could be at risk because the ships crew treated this as a joke. The previous eight cruises we were on had safety drills that were very professionally carried out by the crew.
I felt so bad for giveing my wife such a disgusting expierence for her birthday where everything was horrible.