December 2015 - Caribbean Princess to Caribbean - Western
Hopefully, Cruises Only will read this as I paid top dollar for a balcony suite and when I got on board the ship it was a lower level room!
So, when we were shown to the room I immediately called Cruises Only and was put on hold for over 30 minutes. They related that there was only 1 supervisor on duty and she was too busy to try to help out.
When calling my cruise ship to ask if I could upgrade, they told me the ship was full. They also told me that Cruises Only had forward only $1099.00 to them even though I had paid Cruises Only $1850.00.
So, needless to say, my wife and I are disgusted with Cruises Only.