ssparks13
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Joined: 09/19/2016
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About ssparks13



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ssparks13's Past Cruises

Explorer of the Seas

September 2016 - Explorer of the Seas to Alaska - Inside Passage

Royal Disaster!

   Special needs (wheelchair) not attended to for boarding/disembark.

  Very poor customer service....unless you were an elite traveler ( ie Pinnacle/

Diamond).

Waitstaff/servers were much better than the general crew members.

We did not see the Captain the entire cruise...and we did attend our dinner

seating all nights!

Our cabin was not correct and had to be modified into twin beds.

In general, the majority of staff were not knowledgeable and/or rude.

Guests at our table highly suggested booking the Princess Line next.

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ssparks13's Tips

Explorer of the Seas Explorer of the Seas - Only real plus was the 8:00 pm seating for dining. Kumar was excellent. Chef Monty also!

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shared a quick tip for Explorer of the Seas"Only real plus was the 8:00 pm seating for dining. Kumar was excellent. Chef Monty also!"

added Sep 9, 2016 cruise on Explorer of the Seas to their profile.

reviewed their Alaska - Inside Passage cruise on Explorer of the Seas and gave it 1 star!