September 2016 - 7 Night Alaska (Seattle Roundtrip) Cruise on Explorer of the Seas
Special needs (wheelchair) not attended to for boarding/disembark.
Very poor customer service....unless you were an elite traveler ( ie Pinnacle/
Waitstaff/servers were much better than the general crew members.
We did not see the Captain the entire cruise...and we did attend our dinner
seating all nights!
Our cabin was not correct and had to be modified into twin beds.
In general, the majority of staff were not knowledgeable and/or rude.
Guests at our table highly suggested booking the Princess Line next.