October 2015 - Rhapsody of the Seas to Europe - Mediterranean
I was disappointed in the cruise overall. The décor was outdated, the entertainment was somewhat tacky and the ship had an odor which smelled like sewage in several areas including the dining room on several nights. The food was mostly mediocre. Most of the service was very good however - the wait staff and room stewart were excellent. The largest disappointment was with the cruise line customer service desk and its lack of information. My party and I were planning to rent a car from a location just across from the pier entrance and the service desk as well as the cruise director told us that there was NO way to get to the pier entrance except by cab (which was limited to the 21 local taxis in town), walk or private car service. They said that Royal Caribbean had a service at $25/person that could get us there. We decided to get up extra early and walk our baggage off the boat to catch one of the 21 taxis available only to find out that there in fact was a FREE shuttle to get us to the entrance of the pier. I cannot understand how Royal Caribbean does not know that there is a shuttle service for this port, which is a very large port where Royal Caribbean cruises leave from on a weekly basis. It seemed like just another way for them to make money. During the cruise we met several other passengers who were told the same information and were contemplating alternate methods just like we were.