June 2016 - 7 Night Alaska Tracy Arm Fjord (Seattle Roundtrip) Cruise on Carnival Legend
It was beautiful!
The glaciers, the wildlife, and the weather could not have been better.
BUT...I spent a total of about 8 hours on 6 days in "Guest Services" and talking to the Spa manager trying to straighten out my "Sign and Sail" account. On board they don't want you to use cash so you use this account. I really wanted to do some shopping on board, get a massage, and purchase some art but every time I used my card, a whole bunch of charges would show up that didn't belong to me. I pre-paid for my husband to get a facial and shave for fathers day. They charged me a total of five times for the one service. I bought one fun book and was charged for three. I was charged for 6 drinks that I didn't order that totaled over $58.00. I bought the $400.00 "CHEERS" drink package and my husband, who is a recovering alcoholic, was told he had to purchase the alcohol package too. So $800.00 total. My husband was mortified!!!!! The last port we didn't even get off the ship in fear we would be spending the last morning in Guest services correcting our bill. Did I have a good time...NOT AT ALL. Bad taste in my mouth BIG TIME! All they could do is apologize and were in awe how my bill got so screwed up!
THE STAFF IS AMAZING! They always called me by name and acknowledged all of us. I was with a group of six. I will say that none of the others had the issues with their "Sing and Sail" account.