June 2017 - Carnival Splendor to Caribbean - Eastern
This was our fourth cruise on Carnival and to be honest, we were thinking about looking elsewhere after the experience of our 2016 cruise on the Fascination -- which was saved only by the amazing ports we visited. But after the experience we had on the Splendor this time, our loyalty to Carnival is back to being as strong as ever.
The ship was immaculate, the food and entertainment were top-notch and the ports were great. But what really stood out was the amazing crew. From our waiter Gultekin, to cruise director Steve From Canada to Jeff the Fun Dude in the comedy club, the staff was visible and highly personable. We especially appreciated the way the staff at the aft pool and hot tubs strictly enforced the "adults only" rules, making the area a quiet and relaxing place for a couple whose kids are grown. The customer service was also second-to-none. We had two potential issues, one in the Golden Pearl Dining room on the first night of our cruise and one involving the Spa on our final day at sea, but thanks to the efforts of maitre d's Yuri and Kostyshyn, and Alexandra at the guest services desk, both potentially bad situations were resolved in a quick and positive manner.
All-in-all, we had an amazing experience that could only have been improved by a more organized embarkation/debarkation process at Port Everglades.