November 2014 - Nieuw Amsterdam to Caribbean - Western
Last year I gave Holland America a try on the Eurodam. We had a room that did not have functioning air conditioning and it was miserable and they really did not care. This year we decided to try them one more time on Nieuw Amsterdam and while the air conditioning was not great, it was better than the previous year. My main complaint is that they left us waiting for a tender in line over an hour on Half Moon Cay. This wouldn't have been so bad but the next day in Grand Cayman they left us in a line for over two hours with no water, place to sit or protection from the sun. This is supposed to be a vacation. I have a very bad back and standing in the same place is torture for me. I can't imagine trying another cruise on them any time soon. They really do NOT care about their customers.