snprettydahlias

snprettydahlias
Purser

Joined: 12/08/2014
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snprettydahlias's Past Cruises

Nieuw Amsterdam

November 2014 - Nieuw Amsterdam to Caribbean - Western

Shame on Holland America

Last year I gave Holland America a try on the Eurodam.  We had a room that did not have functioning air conditioning and it was miserable and they really did not care.  This year we decided to try them one more time on Nieuw Amsterdam and while the air conditioning was not great, it was better than the previous year.  My main complaint is that they left us waiting for a tender in line over an hour on Half Moon Cay.  This wouldn't have been so bad but the next day in Grand Cayman they left us in a line for over two hours with no water, place to sit or protection from the sun.  This is supposed to be a vacation.  I have a very bad back and standing in the same place is torture for me.  I can't imagine trying another cruise on them any time soon.  They really do NOT care about their customers.

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snprettydahlias's Tips

Cozumel, Mexico - I wouldn't bother getting off the ship if I returned there unless I had an excursion.
Nieuw Amsterdam Nieuw Amsterdam - Holland America is considered a premium line. I don't feel like they provide customer service and have any respect for my vacation time and expense. If you want to experience five star customer service and cruise experience try Royal Caribbean. They make every cruise exceptional.

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received a helpful vote on their Nieuw Amsterdam cruise review - Shame on Holland America

received a helpful vote on their Nieuw Amsterdam cruise review - Shame on Holland America

received a helpful vote on their Nieuw Amsterdam cruise review - Shame on Holland America

received a helpful vote on their Nieuw Amsterdam cruise review - Shame on Holland America

received a helpful vote on their Nieuw Amsterdam cruise review - Shame on Holland America

voted up a Nieuw Amsterdam cruise review written by snprettydahlias -Shame on Holland America

received a helpful vote on their Nieuw Amsterdam cruise review - Shame on Holland America

shared a quick tip for Nieuw Amsterdam"Holland America is considered a premium line. I don't feel like they provide customer service and have any respect for my vacation time and expense. If you want to experience five star customer service and cruise experience try Royal Caribbean. They make every cruise exceptional."

reviewed their Caribbean - Western cruise on Nieuw Amsterdam and gave it 2 stars!

added Nov 16, 2014 cruise on Nieuw Amsterdam to their profile.