July 2016 - 9 Night Bermuda & Eastern Caribbean (Cape Liberty Roundtrip) Cruise on Anthem of the Seas
Inconsistent service in dining rooms, food quality average, entree portions very small, dining room staff not well trained. The entire dynamic dining process needs improvement, we witnessed many guests complaining to management and other guests. You must book your dining reservations prior to your trip on line or over the phone or you will only be offered dinner reservations after 9pm in the complimentary restaurants. The staff does not work as a well coordinated team, not many smiles or greetings by staff, they all seemed frustrated with the complaints. Most evenings we waiting on line (with a reservation) to be seated only to be passed off to 2-3 hostess before seating and then waited an additional 45 minutes before our waiter appeared to take our order causing us to miss reserved shows. Long lines in Guest services - not enough staff to handle the number of guests - especially the first few days when you need them the most. Discounts for Crown and Anchor level membership not automatically applied to my bill, requiring a long wait in guest services. Check your bill carefully especially if you prepaid for certain dining upgrades or spa services. Staff very focused on selling additional services and products versus providing exceptional service to their guests. Staff seemed unfamiliar with the ship, I asked (2) security guards where the spa was located before one of them walked me to the spa so she could learn herself for the next time - this seems dangerous to me. In Bayonne we waited in a traffic line for close to an hour to get to the boarding area to drop off luggage - despite having a reserved time for boarding. Issues (never explained to guests) when we arrived back in Bayonne caused an hour delay in getting off the boat, we witnessed several guests complaining that they were going to miss flights and staff seemed unprepared in how to handle. Entertainment shows were excellent with a good variety of options. Balcony cabin spacious and well maintained.