August 2014 - Norwegian Epic to Europe - Western Mediterranean
Do not book any excursion with CruisingExcursions.com. We were looking forward to this family trip that we have been planning for a year and were trusting that this company would meet our expectations that we had. Unfortunately, our August 2014 excursion with them to Monaco, Montecarlo and Eze made for a horrible experience and ruined the whole rest of the vacation for us. Our tour guide, who had such a thick accent that we missed most of her commentary and who failed to provide us with a local number, abandoned us in Montecarlo. She told us at 11:30 AM, to spend time on our own and meet at a certain point at 2:30 PM and we confirmed this time with her twice because it sounded like 3 hours was a long time to spend on our own. All three times she confirmed that she meant 2:30. At 2:00 PM we arrived at the meeting point and over the next hour were surprised that no one was there to meet us. We became desperate and made several attempts to find her. We asked several other tour guides there from the cruise line whether or not they knew where this guide was and they said they did not. We tried to get the cruise guides from our ship to take us back with them, but they refused since they weren't insured for us. We ended up having to take a taxi back to the port in Cannes and spent 180 euros to get back to the ship since we didn't want to miss the departure time. We later spoke to other people from the excursion and they said that she did say 2:30 but then changed her mind and gathered other people at 12:30 and left. She did not make any accommodations to make sure we were taken care of when it was her fault that we, a family of two adults and two children, were abandoned. We never completed the tour and my wife left her new jacket and my daughter her sunglasses on the bus since they were promised they would be safe. We have contacted this company several times only asking for reimbursement of the tour cost and the taxi ride, but they have made excuse after excuse to not reimburse what is owed us. Again, do not use this company. If you already booked with them, do yourselves a favor and cancel and use the ship’s excursion company, it is safer and they are more responsible. We learned our lesson. Don’t make the same mistake we made just to save a few dollars. As far as the Epic, the food was bland, the entertainment just so-so and the crew were rude and uncaring.