February 2015 - 11 Night Queensland (Sydney Roundtrip) Cruise on Rhapsody of the Seas
We were quite disappointed in the overall experience aboard the Rhapsody. Unfortunately for Royal Caribbean we had just come off of a Holland American cruise that offered excellence across the board from service to food quality and selection to entertainment and activities available.
On the Rhapsody the food quality was below average with a poor variety of selections. The circular layout of the buffet area was extremely poor with no directionality to the traffic flow resulting in chaos in trying to view and select food and proceed in any sort of orderly fashion through the area. The selections in the main dining room were very limited unless seafood was your objective, however this was the one area where the service was acceptable. The staff of the casino was almost non existent with hours passing without seeing someone serving drinks. The quality of the entertainment varied widely from very poor on two occasions to average on most evenings with only one or two evenings providing good entertainment. Late night food service was almost non existent with only one very small location open offering one selection only on the three evenings we visited.
The one positive I will offer was the actions and adjustments made by the Captain in negotiating our path through hurricane Marsha. His decisions and actions kept the ship in the least vulnerable position and best sea conditions possible under difficult weather conditions.
Having 15 cruises under our belt with Carnival, Norwegian and now Holland America, It would be unlikely that we would select another Royal Caribbean cruise if other options were available.