Zuiderdam Cruise Review to Caribbean

Contributor Level: Purser

2-3 cruises


Helpful Votes

2 out of 5

Two rooms without working toilets!

Sail Date: December 28, 2015

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Balcony

We had 2 rooms at approximately $9000 without working toilets.  Toilets would stop working after one use in the morning and would stay clogged and full until someone could temporarily fix-usually around 8pm that night when we were at dinner.  Unacceptable.

Cabin / Stateroom
Toilet was not working for the entire trip. Unacceptable.
Embarkation and Disembarkation
Always efficient
Ship Quality
We had 2 rooms. Both toilets were broken EVERY DAY. They would work one time in the morning and then weren't cleaned or fixed until sometimes 8pm. Same thing every morning and day. There was a blockage somewhere (not our fault) that apparently they couldn't fix. RIDICULOUS. 2 rooms for almost $9000 without a working toiled. Had to go up 3 floors to use the bathroom in the mornings and throughout the day.
Destinations and Excursions
Snorkeling catamaran trip arranged through ship was wonderful.
Onboard Activities
They were going on but we usually missed them.
Children's Programs
Seemed to offer activities for kids. My 12 year old wasn't interested.
A little sleepy for my taste. I realize that Holland America is usually for older cruisers but some of the more interesting entertainment only had one show so if you had the late dining reservation you missed it or missed half of the show.
Service and Staff
Toro in the dining room was wonderful. Our state room attendant was attentive and pleasant. Other bartenders and misc service staff were a little slow to take orders and not as attentive. Many dirty dishes lying around. Always difficult to find someone to take a drink order.
Food and Dining
Our dining room service staff members were wonderful and attentive. We loved Toro!


Boat is a little tired. Lots of leaks everywhere.

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