Two rooms without working toilets!

Zuiderdam Cruise Review to Caribbean


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2.0 out of 5
18 Night Eastern Caribbean & Canal Sunfarer Holiday (Ft. Lauderdale Roundtrip)
Sail Date: December 28, 2015
Ship: Zuiderdam
Cabin Type: Balcony
Cabin Number: 6024
Traveled As: Family (older children)
Reviewed: 1 year ago

We had 2 rooms at approximately $9000 without working toilets.  Toilets would stop working after one use in the morning and would stay clogged and full until someone could temporarily fix-usually around 8pm that night when we were at dinner.  Unacceptable.

Food and Dining

5 out of 5
Our dining room service staff members were wonderful and attentive. We loved Toro!

Onboard Activities

3 out of 5
They were going on but we usually missed them.

Entertainment

3 out of 5
A little sleepy for my taste. I realize that Holland America is usually for older cruisers but some of the more interesting entertainment only had one show so if you had the late dining reservation you missed it or missed half of the show.

Children's Programs

3 out of 5
Seemed to offer activities for kids. My 12 year old wasn't interested.

Service and Staff

1 out of 5
Toro in the dining room was wonderful. Our state room attendant was attentive and pleasant. Other bartenders and misc service staff were a little slow to take orders and not as attentive. Many dirty dishes lying around. Always difficult to find someone to take a drink order.

Ship Quality

1 out of 5
We had 2 rooms. Both toilets were broken EVERY DAY. They would work one time in the morning and then weren't cleaned or fixed until sometimes 8pm. Same thing every morning and day. There was a blockage somewhere (not our fault) that apparently they couldn't fix. RIDICULOUS. 2 rooms for almost $9000 without a working toiled. Had to go up 3 floors to use the bathroom in the mornings and throughout the day.

Cabin / Stateroom

1 out of 5
Toilet was not working for the entire trip. Unacceptable.

Ship Tip

Boat is a little tired. Lots of leaks everywhere.

5 out of 5
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