Avoid Zuiderdam/Holland America
Zuiderdam Cruise Review to Europe - Mediterranean
22 Night Adriatic & Mediterranean Dream (Rome Roundtrip)
Sail date: April 14, 2015
Ship: Zuiderdam
Cabin type: Balcony
Traveled as: Couple
Reviewed: 9 years ago
Review summary
The ship sailed still undergoing refurbishing (not completed at repair facility). Still undergoing after 22 days sailing. Hollands America not responding to guests complaints.
High volume noises. Debris falling on balcony. No access to top deck.
Any-time-dining restaurant running out of food items. RUNNING OUT OF WATER!!!. Insufficient table service crew. Very limited food service hours.
Very poor quality entertainment/activities.
Non-disclosed balcony's partial view obstruction.
Total caos at disembarking time!! Made some guests miss trains/flights.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
AVOID!!! CHOOSE OTHER CRUISE LINE!!!
Ports of call
11 Comments
kawsd2b 9 years ago
kawsd2b 9 years ago
CrusinTim 9 years ago
@kawsd2b...ALL of the complaints sound legit as with most cruises following refurb, there is always some sort of final fine tuning going on. BUT, 22 days? Debris falling onto balconies during sailing? Top deck closed? Loud noises (probably from the construction continuing)? And all this after paying top dollar for a 22 day cruise? Sounds complaint worthy to me!!!
wesmoms 9 years ago
glomarrone 9 years ago
I was so sorry to read about your bad experience on a HALship. HAL is my favorite cruise line so it really disappoints me that this happened to you. I understand your feelings about not sailing on HAL again. I had a bad experience with embarkation on a Princess ship and have not sailed again on this line again. I may sometime in the future but not right now. Hope that your next cruise goes smoother..
JusMe 9 years ago
Every cruise line has a bad ship. I had a bad cruise on NCL Star but I gave a second chance and had a great trip on the NCL Pearl. I then tried the Star again and again a bad cruise. The Star is just a bad ship.
I check a couple of review sites before picking a ship, I also check my cabin location so I'm not under the pool deck, Bar, show room or Casino.
Sorry that the ship was still being refurbished and that areas were closed off. I would think that HAL would give a cabin credit or money off on your next cruise as you did not get all of what you had paid for. I hope you sent a letter to HAL and voiced your displeasure.