Glaciers are spectacular!

Westerdam Cruise Review to Alaska - Inside Passage


Contributor Level: Purser
Experience: 1 cruise (first)
Review: 1
Helpful Vote: 1

Overall Rating:

4.0 out of 5
Verified Review
7 Night Alaskan Explorer With Glacier Bay (Seattle Roundtrip)
Sail Date: July 02, 2016
Cabin Type: Balcony
Cabin Number: 5079
Traveled As: Couple
Reviewed: 1 year ago

Linda Clifford was my agent.  She handled everything professionally and provided excellent customer service.  Having said that, there are 2 items that remain unresolved.  The first is that I was told by Linda that my husband and I would receive 2 on board credits, one for $240 and the other for $200. The first credit came from Holland and the second from .  The $240 was made by Holland and showed up on our shipboard account day one.  The cruise.com credit never showed up.  Holland email Linda, but we never heard back. The secon credit we are still waiting for is the airline transfers to and from the airport. Unless these issues are resolved, I will not use again. 

Food and Dining

3 out of 5
Pinnacle Grill food was excellent. Service was a bit slow.

Entertainment

3 out of 5

Service and Staff

3 out of 5
Disappointed with service on the Lido desk. When I dined alone, I had to go look for someone to help me. I'm disabled and use a scooter or a cane. When my husband was with me, my service improved significantly!

Cabin / Stateroom

Told by Linda Clifford at cruise.com that room was large enough to accommodate my small scooter. It did not. I needed the Deluxe Veranda room.

Ship Tip

If you have a scooter, ask for the Deluxe Veranda Room which is 100 sq ft larger. That is the room that will accommodate a scooter. Take the helicopter tour to the glaciers. Best views ever. Also landed on top of the glacier.

5 out of 5
5 out of 5
5 out of 5
3 out of 5
3 out of 5
Was this review helpful? 1

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Anonymous




*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top