Eastern Caribbean Westerdam

Westerdam Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

4.0 out of 5
Verified Review
7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: February 20, 2016
Ship: Westerdam
Cabin Type: Balcony
Cabin Number: 5170
Traveled As: Couple
Reviewed: 1 year ago

Our first cruise with Holland America.

The ship catered to the 800 group of guests and forgot about the rest of the passangers. We had issues with our inability to eat dinner in the main dining room after 6:30 pm with our anytime dining plan. WHAT?? No "before sailing" help from Holland America. We had to deal with it when on the ship. The ship allowed the 800 guests to reserve the dining room for 800 at 8:00 pm in the main dining room, every night. Not a good business model to forget the other 1,000 guests' needs/enjoyment. Many had to alter their plans because of this. There were no lectures or shows from the theater during the day as this 800 group used the theater every day. No Zumba classes offered! No information sessions about the island we were to visit next. Few lectures offered. No ability to make a small salad at the Lido. Ship needs to be updated and refurbished.

 

Positive: Rooms were kept clean and great service from our steward.

Food was mostly quite good. Deck was great for walking. The "Holland America 5K for Cancer" was awesome plan. We joined that. Weather treated us well!

Sailed as planned, on time arrivals, etc...

Food and Dining

5 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Liked the bath tub. Carpet could be cleaner.
5 out of 5
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