Great Service and A Noisy Room!
Westerdam Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)
Sail date: February 03, 2008
Ship: Westerdam
Cabin type: Suite
Traveled as: Couple
Reviewed: 14 years ago
Review summary
We have cruised on Princess, Carnival, NCL, Royal Caribbean and others, and without a doubt, the service level on Holland America is superior. We made a couple of special requests concerning the deck furniture which were taken care of immediately. We were provided a full dining room menu when it was necessary (read below) to have dinner in the cabin. Every employee - from the guys polishing the stair rails to the bridge officers were friendly and always had a positive greeting when passing in the halls and on deck. Our only problem was the noise level in our cabin. We did make several inquiries concerning our inability to sleep due to the noise. After the 5th night, we received a call telling us there had been construction/maintainance on the deck above us and efforts would be made to curtail the activity. The last two nights on board were quiet and we were able to sleep. Unfortunately, the lack of sleep resulted in my husband getting sick and not being able to fully partisipate in the cruise (requiring the need to use room service instead of the dinning room on several nights). If the cabin noise had not been present, we would have rated the cruise as superior, but unfortunately, the lack of sleep made it difficult to enjoy what could have been a wonderful cruise experience.Ports of call
Tortola, British Virgin Islands
Half Moon Cay, Bahamas (Private Island)
Half Moon Cay, Bahamas (Private Island)
Tortola, British Virgin Islands
Pros: The friendly, service oriented employees
Cons: The cabin - extreme noise at night to the point we couldn't sleep
Recommends Westerdam? No.
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