Westerdam Cruise Review to Caribbean - Southern
Cabin Type: Balcony
Traveled As: Family (older children)
Reviewed: 8 years ago
we sailed on the HA westerdam...when we checked into our room it was dirty...
first impression is a lasting impression! Took two days to resolve....two days too many!
everyone was "sorry" but there was no real effort to resolve until I had to become visibly upset about it and force the issue.
We enjoyed the nightly dinners in the formal dining room...diner was excellent each night....Joel Mason's Elton John impersonation was on the money as was his comedy routine...the ship was quaint, lots of older people, not many fun activities on the ship,
the ship itself was clean...staff was spiteful in making it difficult to find our luggage when we returned... they had cut off all our luggage tags, 5 pieces of luugage with 3 luggage tags each....MISSING! - even the HA staff at Ft. Lauderdale thought it was suspicious
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: Dinner in the formal dining room -- each night dinner was excellent....also Joel Mason's entertainment was great!
Cons: Dirty room....took two days to resolve, two managers, gurest relations manager had to get involved