Some shortcomings

Westerdam Cruise Review to Caribbean - Southern


Contributor Level: Deck Hand
Experience: 2-3 cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

2.0 out of 5
Sail Date: April 01, 2010
Ship: Westerdam
Cabin Type: Balcony
Traveled As: Family (older children)
Reviewed: 7 years ago
we sailed on the HA westerdam...when we checked into our room it was dirty...
first impression is a lasting impression! Took two days to resolve....two days too many!
everyone was "sorry" but there was no real effort to resolve until I had to become visibly upset about it and force the issue.
We enjoyed the nightly dinners in the formal dining room...diner was excellent each night....Joel Mason's Elton John impersonation was on the money as was his comedy routine...the ship was quaint, lots of older people, not many fun activities on the ship,
the ship itself was clean...staff was spiteful in making it difficult to find our luggage when we returned... they had cut off all our luggage tags, 5 pieces of luugage with 3 luggage tags each....MISSING! - even the HA staff at Ft. Lauderdale thought it was suspicious

Food and Dining

5 out of 5
However, the breakfast and luch buffets just okay.... special dessert buffets on deck were terrible--- cheap food!

Entertainment

1 out of 5
most activity was boring...the ship's dancers/broadway show was lacking in entertainment quality...Joel Mason was a saving grace for the ship...

Children's Programs

1 out of 5
Terrible!

Service and Staff

1 out of 5
overall staff was friendly, however the removal of our luggage tags really spoke volumes of the lack of professionalism, spitefulness, immaturity

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
as i mentioned, DIRTY.... even the closets had a scent of high school lockerroom

Pros: Dinner in the formal dining room -- each night dinner was excellent....also Joel Mason's entertainment was great!

Cons: Dirty room....took two days to resolve, two managers, gurest relations manager had to get involved

Recommends Westerdam? No.

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