Sail Date: April 01, 2006 Cabin Type: Balcony Traveled As: Family (young children) Reviewed: 11 years ago
The ship inspires wonder for the first day or so, then becomes a very small town. Lines are long to get off for port, and to get back on. For the most part, the facilities are quite good. The talent in the shows is actually quite good, the shows themselves uneven. It is definitely unique to ice skate while crossing the Caribbean.
Food and Dining
3 out of 5
Food quality is quite good, timing is convenient, no one rushes you. Wine is expensive. Service staff in dining were competent helpful and nice.
3 out of 5
5 out of 5
The children's program was outstanding, and the staff were skilled, caring, and enthusiastic.
Service and Staff
1 out of 5
Staff who survive on tips were very helpful and attentive. Guest services and explorations staff were indifferent to rude, and even when confronted with clear service issues never uttered the word "sorry" or took accountability. It was very clear that the guests are a troop to be managed rather than customers to be served.
3 out of 5
I expected better from this line
Cabin / Stateroom
1 out of 5
The staff removed our sofa and headboard for reupholstery, and failed to return it the same day so we ate breakfast from room service on the floor the following morning. The beds were uncomfortable cots. Not what I expected.
Aqua park wears thin way before your time is done for younger kids who need adult supervision - water is over their heads. Beaches are great. Lunch was fun, snorkeling was fun too. Nice day. Warning - the water slide, which is what the little kids really want, is not included in the cost of the aqua park.
We were manipulated by the Dolphin Cove employees saying our tour actually started an hour later because of the "time difference" so we waited a total of two hours captive in the gift shops in order to spend 6 minutes with the dolphins at Dolphin Cove, for a LOT of money. If you want to do the dolphin thing, do it somewhere else - Cozumel, maybe. Jamaica is still an angry island.
Pros: Food was good, service at meals very pleasant. Bar staff very attentive.
Cons: Renovating my cabin during a cruise I paid top dollar for, indifferent service attitude by guest services and explorations staff
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