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Informative, fun, & fabulous cruise to New England, Nova Scotia & Canada by 1jerrysauto

Sail date: / Traveled as: Couple
Ship: Veendam / Destination: Canada, New England, New York

Everything was planned perfectly. there was something to do all the time, or you could relax at the pool or hot tub. The food was fabulous and gives you a wonderful verity of choices . The rooms are comfortable and have everything you need or you can call 24 hrs a day for room service.

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I really enjoyed my third trip to Bermuda. by kandkjohns

Sail date: / Traveled as: Large Group
Ship: Veendam / Destination: Bermuda

GOOD cruise with my friends. I love Bermuda and hope to visit for a fourth time. It ended up being good for my group..........................................................................................................................................

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Fun Cruise by tracyolson33

Sail date: / Traveled as: Couple
Ship: Veendam / Destination: Canada, New England, New York

Great trip. We enjoyed the travel with our family and the service was excellent. Loved the Neptune Lounge and all the amenities. Room was perfect and large

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Wonderful trip! by mai7lin

Sail date: / Traveled as: Family (young children)
Ship: Veendam / Destination: Canada, New England, New York

We were delighted with the size of the cabin, especially with the tub in the shower. The cruise staff were friendly and tended to our needs. The food was delicious with different themes every day.  I liked the idea of the staff serving the food in the buffet, which eliminated the chances of any germs spreading. They had an afternoon tea as well. It was a great cruise overall.

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Beautiful trip to the Canadian Maritimes by JETVogel

Sail date: / Traveled as: Family (older children)
Ship: Veendam / Destination: Canada, New England, New York

I liked this itinerary, but wish that we had longer days in Bar Harbor & Sydney. Ship needs improvements but its defects can be overlooked by the crew.

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Awesome Bermuda Cruise (June 2017) by carterml

Sail date: / Traveled as: Couple
Ship: Veendam / Destination: Bermuda

The Veendam is a smaller cruise ship (~1200 passengers + crew), but that is our preference. We were surprised by how little you felt the ship move. Been on other smaller ships and you felt more movement/rocking. The food was good and staff pleasant. We'd do this cruise again!

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Price and location were great by condogan

Sail date: / Traveled as: Singles/Friends
Ship: Veendam / Destination: Bermuda

The food on Veendam was excellent.  The entertainment was excellent also.  I prefer comedy and laughs, which they provided most nights.   After numerous cruises, the Broadway shows or singers/dancers get to be routine.  I read many reviews about the ship before boarding and was prepared for a very, relaxed and quiet ship which it was.  I have way too much energy for this ship, but was very pleased to be docked in Hamilton on Front Street.  I would recommend this ship for anyone looking for quiet evenings and no crowds.  There was plenty of room for everyone and never any lines and always a place to sit by the buffet.  

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Awesome by lc1w4k

Sail date: / Traveled as: Couple
Ship: Veendam / Destination: Bermuda

Very enjoyable relaxing cruise. The food was good the service was excellent and everyone was so nice. I will definitely go on Holland America again. I loved leaving out of Boston.

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Restful by whatsnowpaul

Sail date: / Traveled as: Couple
Ship: Veendam / Destination: Bermuda

We were looking for a very restful cruise and after having sailed on a similar Holland America ship before we knew we would get that.  It was everything we expected.  Usual sea days back and forth.  And Bermuda was as quiet and nice as we remembered it.  A couple real good entertainers.  Really enjoyed the spa with the ceramic tile heated chaise lounges.  Spent a lot of time in there.  Only thing I would like to see on this ship is a more upgraded casino.  This was a last minute cruise and it was great.     

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Comfortable Ship by Peggypowers47gmailcom

Sail date: / Traveled as: Singles/Friends
Ship: Veendam / Destination: Bermuda

 I read many negative reviews of the Veendam  but I took a chance because of the itinerary. I was pleasantly surprised. This is one of the most pleasant cruises I've ever taken. Yes the ship is old but it was refurbished six years ago.  I had an  Oceanview state room that had a full sofa in it. With the foam mattress topper, the bed was more comfortable than my bed at home. I had no problems with the cabin, 540,   The only other  HAL  ship I have been on is the Eurodam.  I like the layout of the ship much better. I loved the Explorations Cafe.  The leather chairs were all comfortable. The view was great. The library was incredibly well stocked and there was always a chair to be had. I love the size of the ship. All of the crew were incredibly  Nice. I read that the food was not as good on the ship as other HAL ships.  I have not one bad experience. In fact, the food was better than any cruise ship I have been on including the Queen Mary 2.  If you don't like a few scuffs and scratches and prefer shiny new ships, don't take this one. But if instead you want a comfortable, relaxing cruise with great food,  by all means choose the Veendam.  The itinerary was great. I loved being docked right in Hamilton. Bermuda is worth a visit for anyone who loves islands. 

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Great ship, great Bermuda venue, well worth the price by HollandAmerican

Sail date: / Traveled as: Couple
Ship: Veendam / Destination: Bermuda

Having nearly four days right in the heart of Bermuda is a plus, allowing for easy access via public transportation to all parts of the island including the best beaches. 

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Great cruise! by markwrickman

Sail date: / Traveled as: Couple
Ship: Veendam / Destination: Canada, New England, New York

My favorite part of the cruise was the number of quality port locations there were.  The Veendam was a smaller ship, but was very well taken care of. The staff was excellent as well as the food.

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The most disappointing vacation we have experienced. A complete waste of money. by hastyjet

Sail date: / Traveled as: Couple
Ship: Veendam / Destination: Canada, New England, New York

I've already filled out a survey of our cruise.

Disembarking for shore excursions chaotic and a fire danger.  

Lido Market had long lines and few selections.  Mediocre food.

Our son & daughter-in-law were in cabin 077 and what they experience was terrible.

       Brown cold water in shower, toilet overflowed, knocking sounds, strong 

      vibrations, amid other concerns.  They were compensated $200 for their

      cabin but it didn't make up for sleepless nights and discomfort.  

We spent a lot of money for a ruined vacation.  

 

 

 

 

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Will never sail with Holland America again!! by vbarditzky

Sail date: / Traveled as: Family (older children)
Ship: Veendam / Destination: Canada, New England, New York

The destinations were all wonderful and well worth seeing (except for one) and the bulk of the staff worked extremely hard and were helpful and accommodating, BUT the corporation let them all down.  I paid extra for a Verandah that due to maintenance issues could barely be used --- front desk staff were not helpful in fixing problems.  So, although the places we visited and the staff were all lovely, I was very disappointed with the lack of response to a number of situations, too numerous to  mention --- but I will be writing a formal letter of complaint to Holland America and although I have cruised with them before, I would never cruise with them again!

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lousy food music by six6grand

Sail date: / Traveled as: Family (young children)
Ship: Veendam / Destination: Bermuda

worst food always cold music was terrible we are on a bermuda cruise where was the li8ve music at the pools,bar and early in the evening yeas ago you could book public transportation on board we had to walk 4 blocks for ferry or bus music at dinner was opera .calyposo/regee/country and western/jimmy buffet would have been nice .

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No surprises! by davidPhilly

Sail date: / Traveled as: Couple
Ship: Veendam / Destination: Bermuda

The problem with the two Holland America cruises I've taken is the lack of anything unusual.  The food is generally okay, sometimes bland, and nothing remarkable.  The same for their service standards - okay, but...

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Excellent Booking, Pricing, Cruise Line and a Very Enjoyable, Relaxing Cruise by joecott1

Sail date: / Traveled as: Couple
Ship: Veendam / Destination: Bermuda

Most favorite part of the cruise: Having booked through and getting the great rate that we received, our expectations were set accordingly, as our accommodations were placed on Deck 4, the lowest passenger deck on the Veendam. However, while the room was adequately 'typical' for 2 people in an oceanview stateroom on this shorter ship, the bathroom was better than expected as we had a nice tub instead of the stall shower that we previously had on the huge Liberty of the Seas. Remember that, while you have choices about almost everything else that you do on board, your stateroom is fixed for the duration.

Least favorite part: Although I am a gambler of low frequency and low means, cruise lines are notorious for taking advantage of their supremacy as the 'House' because they shift more of the odds in their favor than what you would find in a typical land-based casino. Plus, on the Veendam, there was no Craps table, the game that I usually play. Ok, vacation cruises are not primarily about gambling; got it.

 

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NOT THE BEST ONE by ludaark

Sail date: / Traveled as: Couple
Ship: Veendam / Destination: Bermuda

I was very excited about spending three nights in Hamilton! This was our third cruise to Bermuda since 2007 and it was love at first sight! So the expectations were very high! Some disappointments - the ship is quite old and it showed. All

the time some repairs were going on (since 5 a.m.) - banging and painting and closing half the deck. Then we were VERY unfortunate to stay in the harbor for

Bermuda Day -May 24. The day was lost for us and all the plans couldn't be fulfilled. It was extremely noisy and crowded and the buses didn't run on a regular schedule and the passengers were not informed properly. For example

we were told that the Botanical Gardens were open (I asked) and they kind of were because there is no fence, but all the facilities were closed and nobody to

ask any questions! So we had to return to the ship. Decided to take a taxi but the poor guy couldn't reach the destination and took us back to the bus stop!

The front street was not only undrivable but unwalkable! I understand it was a great day for Bermudians but the ship didn't prepare properly! Did they think the elderly passengers would be equally thrilled? And the next morning half the toilettes didn't work! Fortunately they we fixed. So we (and a lot of others) were disappointed. Not to mention the stained walls in our cabin.

What was good were the staff - waiters and cabin cleaners and stewards! They worked very hard to make our vacation satisfactory.

 

 

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Nice cruise but lacking in entertainment and activities by jgatsby28

Sail date: / Traveled as: Couple
Ship: Veendam / Destination: Canada, New England, New York

The ship is older but well maintained and the cabin was spacious with plenty of storage room and a couch.  Bathroom has a tub/shower. Very nice. The crew is great ; no complaints with them.  The food quality is excellent.  We liked the breakfast in the dining room; there were plenty of options.  The Buffet was good but not enough variety.  Burgers and pizza only available until 5pm on Lido deck out on deck not in the buffet area.  However there are gluten free options even if you are at the buffet, there is always GF bread rolls muffins pasta and pizza at the pizza station; just ask for it, they will make the pasta separately and even toast bread in a separate toaster.  Entertainment was lacking.  The skinny German Juggler was very funny and the singers and dancers very good as well.  The rest was mostly a little boring for our taste; and not much to do on a sea day or very rainy day which we had several of. Hardly any announcements made especially in the morning as to time you could get off the ship and deck which was very annoying.      

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Disappointing Cabin Maintence and Attention to Cabin Problems by DaphnesTrip

Sail date: / Traveled as: Couple
Ship: Veendam / Destination: Canada, New England, New York

We had only been on the ship for an hour when black particles starting coming out of the air conditioner/heat vent all over our bed in our suite.  We reported the issue before we left port but it was not addressed and continued to happen. That evening after insisting on something to be done we were taken to another suite to sleep that first night. The next morning, thinking our problem was addressed we went back to our suite only to find nothing had been done. We asked for the hotel manager twice to no avail. Finally in the afternoon, the problem appeared to be fixed only to come back 2 days later and this time came out of both vents. It was then insinuated by our concierge that no one else was having the problem and that we were making a big deal out of nothing. If you touched the black particles they would smear so it was hard to know what they were whether mold or soot. Maintenance came a second time and cleaned both vents well.

I cannot say enough wonderful things about the cabin stewards, the dining room staff and the food. They were amazing! So sad that the room experience tainted the whole experience. We also did not get any type of "I'm sorry" from any of the staff except the cabin stewards.

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