437 reviews

Write A Review

Filter Reviews

Filter Reviews

Rating

  • (128)
  • (145)
  • (101)
  • (41)
  • (22)

Traveler Type

Cabin Type

Cabin Number

Destination

Sorted by
4.9 out of 5

NYC by pzhu1964

Verified Review
/ Sail Date: / Traveled As: Couple

I love this cruise especially my first time do river cruise. All the staff are super good.

Read full review

Was this review helpful?
3.3 out of 5

overall good to fair; great staff by GailandJohn

Verified Review
/ Sail Date: / Traveled As: Couple

Even though my comments as I reread them are pretty negative it was a good cruise. We gambled every night (and lost every night:-) but the dealers and pit bosses and the manager, Corina were all very pleasant- It is a small casino but if there was not a table open (blackjack) they would open one for us. Minimum smoking in the casino - by certain slot machines only. Food in the Pinnacle was cold at breaKfast but, again staff very pleasant. Dinner in the Pinnacle (filet) was very good. Our room stewards, Romy and Agung were EXCELLENT and our suite was kept immaculate. Our concierge, Mary, was very helpful in many ways (We never know how much to tip) And, Fatima, who we did not see that often was also very nice. Our waiters at night Jimmy and Moises were also very good even though they had too many people to care for. And even though we don't drink we met Micky, the wine steward, who would come over and talk to us each night. Again, a very pleasant staff with the one exception that I mentioned - Albert, the Executive Housekeeper)

Read full review

Was this review helpful? 3
4.7 out of 5

Excellent Canadian cruise by rjbevm64

Verified Review
/ Sail Date: / Traveled As: Couple

This cruise was very enjoyable. The food was beyond our expectations and the crew was friendly and attended to every request. The ports of call were very interesting and the tour guides were very knowledgeable.

Read full review

Was this review helpful? 3
4 Comments
3.7 out of 5

fair by vfraulo

Verified Review
/ Sail Date: / Traveled As: Couple

dinner in the main dining room was ok but not great. Wine offering was fair. Beverage package was very expensive.

Read full review

Was this review helpful?
2 Comments
3.9 out of 5

Not the best by zap823

Verified Review
/ Sail Date: / Traveled As: Couple

Ship is very dated. AC did not work well. Not much entertainment. Bars were closed by 9:00 every night. Nothing going on on the pool deck. Food was phenomenal and service was awesome. We usually cruise NCL so we are used to everything being open at night and having entertainment on the pool deck. This ship is definitely lacking. Being in Hamilton for three full days was awesome!!

Read full review

Was this review helpful? 8
1 Comment
2.9 out of 5

Not A Great Ship by DiviAruba

Verified Review
/ Sail Date: / Traveled As: Couple

Food running out at buffets Running out of alcohol (Heineken for one) Lack of knowing how many drinks we had throughout the day with the drink plan - had to go to desk to find out Poor quality food Lack of food after 8:00 at the buffet Pizza closing at 8 pm. Pizza was bad, but it was better than nothing. Dive-In closing at 5 p.m. Lack of staff to wait on people by the pool Lack of staff to pick up dirty tables and re-set Boat is old and shows it. The ship set-up is odd, have to walk through buffet to get to the pool.

Read full review

Was this review helpful? 5
1 Comment
5 out of 5

Best cruise ever! by arldicmcki

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

I am sad that this is the end of an era! Holland America will no longer cruise to Bermuda. Very sad! This was the best itinerary for Betmuda. Docking in Hamilton is awesome! Now the only thing left is mega ships at the Dockyard! Time to stay home!

Read full review

Was this review helpful? 11
2 Comments
5 out of 5

Fun in Canada and New England- love the lobster by JosephandRosi

Verified Review
/ Sail Date: / Traveled As: Family (young children)

We enjoyed this cruise. Customer service excellent as staff runs the extra mile to help you.

Read full review

Was this review helpful? 8
1 Comment
5 out of 5

First time cruise by loish173873900

Verified Review
/ Sail Date: / Traveled As: Couple

This was my first cruise and it exceeded my expectations. The service was excellent and genuine. The staff was very hard working and accommodating. The food was so delicious and wide variety as well. The chefs really put a lot of effort into it. From breakfast to dinner, there was a wide range to choose from. I felt like I was fine dining every night. There were also hand sanitizers available at every dining entrance. The staff were continuously wiping down the handrails of the ship and frequently cleaning our stateroom (usually twice daily). Entertainment, gym access and library were wonderful for us as well. I had no complaints at all. I plan to travel with Holland America in the future.

Read full review

Was this review helpful? 17
4 Comments
3.8 out of 5

Need A New Ship! by ted59063346

Verified Review
/ Sail Date: / Traveled As: Couple

This ship was (was!) once great but age has taken its toll, and when combined with poor staff in the dining room, even the great cabin steward we had (Ali) could not save this cruise. We did take Veendam knowing it was older, but we liked that it docks right on Front Street in Downtown Hamilton, unlike most ships which because of their size must use the very out-of-the-way Naval Dockyard. That said, the ship is of an old design (built we were told in 1986) so there are some badly out-dated things (despite several updates) which become obvious: There is a huge step up from the cabin to the bathroom (no fun at 4 a.m.); we ended up with a bathtub, not a shower, which was cumbersome to get in and out of, and as very veteran cruisers we felt like things were just not good and did not work. The elevators were so poor (often 2 of 4 at a bank out of order) that most of us gave up and walked the stairs. Even the captain, during his "ask the captain" session admitted they are THE top complaint on his ship and HE hates them. That says a LOT!!! The staff of the rooms and front desk were super and the food in the Lido was good. I rarely eat in a Lindo, preferring the dining room, but staff in the Veendam dining room was so spotty and even uncaring that it was not pleasant. We only did dinners there every night as our table mates (we always get a large table on late seating) were wonderful, fun and will remain life-long friends. The food was at best so-so; items ordered did not always appear and despite apologizing repeatedly especially after I went to the purser's office and griped, the bosses in the dining room seemed unable to corral their staff into doing a good job! Finally, and this is a symptom of modern obese times, between the elevators being on the fritz so much AND the ship having so many folks in electric wheelchairs trying to get anywhere ranged from difficult to impossible, which did make the cruise less-than-pleasant.

Read full review

Was this review helpful?
1 Comment
4.2 out of 5

Boston-to-Bermuda cruise by ewsjfamily

Verified Review
/ Sail Date: / Traveled As: Couple

Quiet, polite older crowd with very few children. Average person seemed to be someone in their mid 70s, but healthy and active.

Read full review

Was this review helpful? 7
3 Comments
3.7 out of 5

Great time with family by elsalopezc

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Had better cruises before. Didn’t like this one. They served the same foods several times. They need more food variety.

Read full review

Was this review helpful? 5
1 Comment
4.5 out of 5

^Too many unsupervised kids by tessfl

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Every thing was good except the fact that there were over 200 kids. The ones that were not supervised were in the pool area. They totally took over the pool and Jacuzzi. Loud and unsupervised. We left pool area and found kids sitting on the ping pong table and they were throwing French fries at each other. They really needed someone to supervise what was going on in that area. Will watch the next time we take a vacation and make sure it is not during a vacation week for kids.

Read full review

Was this review helpful? 6
4 Comments
3.1 out of 5

Older ship, geared more towards the older generation by mrssellis13

Verified Review
/ Sail Date: / Traveled As: Couple

Our ship experience fell flat from the expectations we originally had for them. We paid more for this cruise as we thought it would be more "luxury" but were disappointed with the lack of activities and entertainment on board. It seemed like the entertainment ended around 9 pm every night, and they didn't provide anything more after. There was no comedy club, no dancing, nothing open late night. The food provided was definitely the better of the ships we've been on, but we had a poor experience with the customer service we were provided by the dining room. We had a bad instance with one of the waiters, Nova, and this tainted our overall experience. It was nice to get away, but we will not be using Holland again for our travels.

Read full review

Was this review helpful? 7
2 Comments
3.8 out of 5

A relaxing 11 night cruise! by NancyTomG

Verified Review
/ Sail Date: / Traveled As: Couple

Nice and relaxing. Always chairs available on the pool deck.

Read full review

Was this review helpful? 8
1 Comment
3.9 out of 5

Old ship but great staff by lah022770

Verified Review
/ Sail Date: / Traveled As: Couple

Although my husband and I had a wonderful time, I am not sure I would sail with Holland America again and if I do I would make sure that is on one of their larger vessels. The staff was wonderful, but this cruise line seems to cater to an older wealthier group of people.

Read full review

Was this review helpful? 10
2 Comments
2.9 out of 5

Dis-Appointing... by jamesromanella

Verified Review
/ Sail Date: / Traveled As: Couple

We love Holland America and will certainly cruise with them again BUT until this ship is renovated please take another newer Holland America ship. Also, the Tour Department has very pushy (literally) staff and the very young Cristo who heads up the department speaks as if he has marbles in his mouth making no one understand him -- and, he has very little enthusiasm for his job. Emily Miller who is a staff member should be walked off the ship and never be allowed to return -- her job is obviously too stressful for her.

Read full review

Was this review helpful? 9
1 Comment
4.3 out of 5

Cuba, A great destination! by dutyslock

Verified Review
/ Sail Date: / Traveled As: Couple

Cuba was worth the trip. While I like Holland I would not do this ship again.

Read full review

Was this review helpful? 9
2 Comments
4.8 out of 5

Good cruise from NE through maritimes to Quebec by bradwaters

Verified Review
/ Sail Date: / Traveled As: Couple

Overall, I really enjoyed this cruise. The ports we visited were very interesting and the weather was good which made our explorations all the more enjoyable.

Read full review

Was this review helpful? 4
3 out of 5

Tired old ship by jpalkowitz

Verified Review
/ Sail Date: / Traveled As: Couple

I would not get on this ship again if it were free. The ports were fine, but the quality of the ship really affects the entire cruise. Thankfully we were able to visit the Pinnacle Grill more than once. The Neptune lounge was nice and convenient, but I didn't feel the staff was very attentive.

Read full review

Was this review helpful? 13
5 Comments