Third Holland America Cruise

Veendam Cruise Review to Canada, New England, New York

Cruises: 4-6 cruises
Reviews: 2
Helpful Votes: 39

Overall rating:

2 out of 5
Verified Review

7 Night Canada And Ne Discovery (Montreal To Boston)

Sail date: September 24, 2016

Ship: Veendam

Cabin type: Oceanview

Cabin number: 612

Traveled as: Couple

Reviewed: 4 years ago

Review summary

This was the most disappointing of the three HA cruises I have taken.  It seemed as if many of the service staff were either worn out or did not care based on a couple of problems we faced.  For example, the second day of the cruise our cabin was not cleaned until we called at 5PM to ask when it would be serviced.  There was no apology for the mistake nor any concern.  The 5th night of the cruise we did not receive the cabin refresh including next day schedule of activities nor the breakfast menu card which we wanted in our room due to leaving early for a tour.  Three mornings our toilet did not flush and received no explanation as to why this continued to happen.  I felt bad about not being able to flush but had no option available. We had open seating dining and that seemed to be daunting to be seated in a window area regardless of the night, it was as if you don't have a specific seating time you are a second class citizen.

This will probably be our last HA cruise since the amount spent is not equal to the service deserved/expected.




Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5


3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
The cabin was large enough for us to be comfortable with plenty of room to hang clothing and put things in drawers. One bag fit into the closet so that was nice. Everything except the toilet worked as advertised.

Ship tip

Small ship that is easy to navigate and determine where the public spaces are located.

Ports of call

Montreal, Quebec

5 out of 5

Cruise St. Lawrence River

5 out of 5

Quebec City, Quebec

5 out of 5

Cruise Gulf Of St. Lawrence

3 out of 5

Charlottetown, Prince Edward Island

5 out of 5

Sydney, Nova Scotia

5 out of 5

Halifax, Nova Scotia

5 out of 5

Bar Harbor, Maine

5 out of 5

Boston, Massachusetts

5 out of 5
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