Third Holland America Cruise

Veendam Cruise Review to Canada, New England, New York


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

2.0 out of 5
Verified Review
7 Night Canada And Ne Discovery (Montreal To Boston)
Sail Date: September 24, 2016
Ship: Veendam
Cabin Type: Oceanview
Cabin Number: 612
Traveled As: Couple
Reviewed: 11 months ago

This was the most disappointing of the three HA cruises I have taken.  It seemed as if many of the service staff were either worn out or did not care based on a couple of problems we faced.  For example, the second day of the cruise our cabin was not cleaned until we called at 5PM to ask when it would be serviced.  There was no apology for the mistake nor any concern.  The 5th night of the cruise we did not receive the cabin refresh including next day schedule of activities nor the breakfast menu card which we wanted in our room due to leaving early for a tour.  Three mornings our toilet did not flush and received no explanation as to why this continued to happen.  I felt bad about not being able to flush but had no option available. We had open seating dining and that seemed to be daunting to be seated in a window area regardless of the night, it was as if you don't have a specific seating time you are a second class citizen.

This will probably be our last HA cruise since the amount spent is not equal to the service deserved/expected.Sad

 

 

 

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
The cabin was large enough for us to be comfortable with plenty of room to hang clothing and put things in drawers. One bag fit into the closet so that was nice. Everything except the toilet worked as advertised.

Ship Tip

Small ship that is easy to navigate and determine where the public spaces are located.

5 out of 5
5 out of 5
5 out of 5
5 out of 5
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