Was unhappy.

Veendam Cruise Review to Bermuda


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 6

Overall Rating:

2.0 out of 5
Verified Review
14 Night Bermuda & Canada/New England Collector (Boston To Quebec)
Sail Date: May 09, 2015
Ship: Veendam
Cabin Type: Inside
Cabin Number: 520
Traveled As: Singles/Friends
Reviewed: 2 years ago

I was not happy with this cruise at all. My sister's and I purchased the signature beverage program $361.83 at the check in desk. We went to the bar after and was told by the bartender no good. He called a manager over who questioned where we rec'd it. I told him the front desk they came back to us like three times questioning what the person looked like. I finally said to him your making us feel like we committed a crime when we spent over $300.00 for the package. They left and came back and asked for our room card so that they could put the package on that. I stated would we be charged 2x's and he stated no which we were. When I checked out the person at the front desk wanted to know why we were charged 2x's. Please. We went to the piano bar one night and I order a drink and the bartender thru the card across the bar and said it was no good. I could not believe wha he did. I wanted his name due to he went back in the kitchen but they would not give it to me. I also rec'd a bill from you requesting $170 and change I don't understand where this amount is from. Can you please explain, also was charged drinks on my credit card even know I purchased the signature card which I will dispute with my American Express.

Food and Dining

3 out of 5
could not get into a couple of restaurants

Onboard Activities

3 out of 5
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Entertainment

3 out of 5
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Children's Programs

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Service and Staff

3 out of 5
Any great crew members you want to recognize? Give them a shout out here!

Ship Quality

3 out of 5
Not so clean as I would have expected.

Cabin / Stateroom

3 out of 5
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Hamilton, Bermuda Did not visit port

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Boston, Massachusetts Did not visit port

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Bar Harbor, Maine Did not visit port

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Halifax, Nova Scotia Did not visit port

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Sydney, Nova Scotia Did not visit port

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Cruise Gulf Of St. Lawrence Did not visit port

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Quebec City, Quebec Did not visit port

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