Disappointed in the Veendam and HAL

Veendam Cruise Review to Bermuda

Experience: 7+ cruises
Review: 1
Helpful Votes: 8

Overall Rating:

2 out of 5
Verified Review
7 Night Bermuda (New York Roundtrip)
Sail Date: August 26, 2012
Ship: Veendam
Cabin Type: Oceanview
Traveled As: Family (older children)
Reviewed: 5 years ago

This was my 10th cruise and 2nd time on Holland America. I was very disappointed in the service overall- it took us over 2 1/2 hours for dinner every single night. They closed the dining room in the middle of lunch. The food on the Lido Deck never changed all week. The singers were good but it was always showtunes- no variety. It was not like it used to be.

Food and Dining

3 out of 5
The restaurant had a giant net on the ceiling. The service was extremely slow. The food was tasty but not much variety. They closed the dining room right in the middle of lunch. Offered better food but had to pay for it. Not thrilled overall.


3 out of 5
Good singers but no variety in the shows.

Service and Staff

1 out of 5
Staff was not overly helpful and the dining room staff was poor. No examples at all of going above and beyond. Very disappointed compared to my previous 9 cruises.

Ship Quality

1 out of 5
There were hairs in our tub when we boarded\, we were given a 'clean' glass but there was dried toothpaste on it. The silverware and plates in the dining room had dried food on it and were chipped.

Cabin / Stateroom

1 out of 5
Stateroom was not situated well- poor design. The stateroom was dirty.

Pros: Docking on Front Street in Bermuda

Cons: Food on Lido Deck\, poor service\, dirty stateroom

Recommends Veendam? No.

Was this review helpful? 8

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