Sail Date: June 01, 2012 Ship: Veendam Cabin Type: Suite Traveled As: Couple Reviewed: 5 years ago
The bship was excellent but many prts need improvement.
Food and Dining
1 out of 5
Open seating is bad, have to wait, wait, wait. Meal staff bad, took 1.5 to 2.0 hours for main course. Food was only slightly above average. Need to look at NCL freestyle cruising. Understand they have hired a corporate expert from NCL on dining procedures and he just joined ship to help fix.
5 out of 5
Entertainment was excellent for a small ship, attended every night.
Service and Staff
3 out of 5
Dining staff had attitude and I think they were understaffed. Travel consultant did not even know what the Continental form I brought along for future cruises. I will use Continental to book future trips but it will not be on HAL.
3 out of 5
Public areas was good, cleanliness was good very accessible.
Cabin / Stateroom
1 out of 5
Stateroom was smaller than expected, bad layout. Refridge was broken (bad for meds). Door lock broke for 12 hours, staff had to get us in and out, not in hurry to fix. Room staff were excellent.
Pros: Room staff and understated elegence of ship.
Cons: Dining procedures bad, stateroom many problems
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